AI Solutions

Copilot Studio Agent Development

Build intelligent conversational agents that answer questions, automate tasks, and support your team—24/7, without adding headcount.

Discuss Your Agent

The Problem

Your team spends hours answering the same questions repeatedly. IT support tickets pile up with basic "how do I..." requests. HR is overwhelmed with policy questions. Your customer service queue backs up with simple inquiries that don't need human intervention.

Meanwhile, institutional knowledge lives in documents nobody can find, scattered across SharePoint sites, OneNote notebooks, and people's heads. When experts leave, that knowledge walks out the door.

My Approach

1

Discovery

Analyze common questions, existing documentation, and user workflows to identify high-impact topics.

2

Design

Create conversation flows, build your knowledge base, and design escalation paths.

3

Deploy & Train

Launch to pilot users, refine based on feedback, and train your team to manage and improve.

What You Get

Custom conversational AI agent built in Copilot Studio

Knowledge base integration from your existing content

Topic design with guided workflows for common tasks

Escalation paths to human support when needed

Teams or web integration for easy access

Admin training and documentation

Common Use Cases

Citizen Developer Support

Help first-time Power Platform builders get answers 24/7

IT Helpdesk Assistant

Deflect common IT questions and automate ticket creation

HR Policy Bot

Instant answers about PTO, benefits, and company policies

Customer Service Agent

First-line support for customers with escalation to humans

Typical Timeline

3–6 Weeks

Pilot Group

25–50 Users

Support Deflection

40–60%

Frequently Asked Questions

What can a Copilot Studio agent do?

Copilot Studio agents can answer questions from your knowledge base, guide users through multi-step processes, collect information via conversational forms, trigger Power Automate flows, and escalate to human agents when needed.

How long does it take to build an agent?

A basic agent with 10-15 topics can be built in 2-3 weeks. More complex agents with integrations and custom workflows typically take 4-6 weeks.

What licensing is required?

Copilot Studio requires Microsoft 365 licensing plus Copilot Studio licenses. I can help you understand the licensing requirements for your specific use case during our consultation.

Can agents access our internal documents?

Yes, agents can be connected to SharePoint, Dataverse, and other data sources to answer questions based on your internal content, with proper security and permissions.

See It In Action

Federal Agency Copilot Agent Case Study

Ready to Build Your AI Assistant?

Let's discuss your use case and explore how Copilot Studio can help.

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